e7bet Privacy Policy

1 Introduction and Overview

e7bet ("we", "our", or "platform") is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users ("you", "your"). This privacy policy will inform you about what types of information we collect, how we use it, with whom we share it, and how we keep it secure.

You are requested to read this policy in full before using our platform. If you do not agree with any part of this policy, please refrain from using our platform. e7bet reserves the right to change or update its privacy policy at any time, and you will be duly notified if any changes are made.

2 What Information We Collect

For registration and service delivery on the e7bet platform, we collect the following types of information:

2.1 Personal Identity Information

• Full name and date of birth (for age verification — service is available to those aged 21 and above only)
• Email address and contact information
• National ID card or other identity verification documents (for the KYC process)
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, Upay account numbers (for transaction processing)
• Information related to deposits and withdrawals
• Transaction history and amounts

2.3 Technical Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Cookies and session data
• Login time, session duration, and platform usage patterns

2.4 Gaming Activity Information

• Betting history and win/loss records
• Preferred game categories and playing habits
• Information related to responsible gaming limit settings

3 Purpose of Data Collection

e7bet uses your information for the following legitimate purposes:

• Account Creation and Management: Confirming your registration, keeping your account secure, and providing services.
• Age and Identity Verification: Ensuring that only those aged 21 or above are granted access to the platform.
• Financial Transaction Processing: Completing deposits and withdrawals smoothly and preventing financial fraud.
• Customer Support: Resolving your issues and ensuring 24/7 live chat assistance.
• Platform Security: Preventing unauthorized access, fraud, and money laundering.
• Legal Compliance: Adhering to applicable laws and regulations.
• Service Improvement: Analyzing data to further improve the user experience.
• Responsible Gaming: Identifying problematic gambling behavior and taking protective measures.

4 Sharing Information with Third Parties

e7bet never sells your personal information to third parties. However, in specific circumstances, limited information may be shared with the following parties:

4.1 Service Provider Partners

Minimum necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), IT infrastructure, and customer service management. These partners are contractually bound to comply with our privacy policy.

4.2 Legal Authorities

In response to a court order, legal notice, or government investigation, we may be legally required to provide relevant information to the concerned authorities.

4.3 Anti-Money Laundering

In accordance with international AML (Anti-Money Laundering) guidelines, if suspicious financial activity is identified, the necessary information may be forwarded to regulatory bodies.

5 Cookies and Tracking Technology

The e7bet website uses cookies and similar technologies. Cookies are small text files stored on your device that help our platform function more effectively.

• Essential Cookies: Essential for the site to function correctly — login sessions, security verification.
• Functional Cookies: For remembering your preferences (language, game settings).
• Analytics Cookies: For analyzing and improving platform usage.

You can control or disable cookies from your browser settings. However, disabling cookies may limit some functionality of the platform.

6 Data Security Measures

To ensure the security of your information, e7bet follows industry-standard security technologies and practices:

• SSL Encryption: 256-bit SSL encryption is used across our entire platform, keeping all data transfers fully secure.
• Two-Factor Authentication: The option to add an extra layer of security to your account.
• Restricted Access Control: Only authorized staff are permitted to access your information.
• Regular Security Audits: Regular security assessments are conducted to identify and address platform vulnerabilities.
• Data Backup: Regularly encrypted backups are stored on secure servers.
• Firewall and Intrusion Detection: Round-the-clock protection against unauthorized access.

7 Data Retention Period

We retain your personal information only for as long as it is necessary to fulfill the purpose for which it was collected or as required to meet legal obligations.

• Active Accounts: Information will be retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, information may be retained for a defined period for legal, regulatory, and fraud prevention purposes.
• Financial Records: Transaction information may be retained for an extended period in accordance with financial laws.

Once the required retention period has passed, your personal information will be securely deleted or anonymised.

8 Your Rights and Choices

If you have an account with e7bet, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: If any of your stored information is incorrect, you may request a correction.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Withdraw from Marketing Communications: You can stop receiving promotional messages.
• Right to Data Portability: You may request your information in a structured, common format.

To exercise any of the above rights, contact us at: [email protected] — or via 24/7 live chat.

9 Children's Privacy

e7bet's services are for those aged 21 and above only. We do not intentionally collect any personal information from minors. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.

If a parent or guardian believes their child has registered on our platform, please contact us at [email protected].

10 Third-Party Links

The e7bet platform may contain links to third-party websites (such as payment gateways). These websites have their own privacy policies and we are not responsible for their policies or practices. You are advised to read the privacy policy of any third-party site before visiting it.

11 Policy Changes

e7bet reserves the right to change or update this privacy policy at any time. If any significant changes are made, you will be notified by email or through a notification on the platform. Continued use of the platform after any changes will be considered as your agreement to the updated policy.

The date of the latest policy change will be noted at the top of this page.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We will review your request or complaint and provide a resolution as soon as possible. Our goal is to maintain the highest standards in protecting the information of every one of our users and to establish e7bet as the most trusted online betting platform in Bangladesh.